So, you asked for feedback to their feedback and they didn`t - er- provide feedback ??
I had a look on Google Earth ; it all looks different around there, but I think we mean the same Waterstone`s ( the one next to The Pavilions , with a glass lift near the front door, a childrens` book basement and 4 or 5 floors ? ) There`s also a Waterstone`s near the New St. train station, at the right of the bottom of the ramp, which used to be a Dillon`s ( and used to be a council hall oslt ).